Política de envio

At FunkyReps, Lda, we are committed to processing and delivering your orders as quickly and securely as possible.

1. Order Processing

All orders are processed after payment confirmation. Processing times may vary depending on product availability and current order volume.

Unless otherwise stated, orders are usually processed within 1 to 3 business days.

Orders placed on weekends, public holidays, or outside business hours will be processed on the next business day.

2. Delivery Times

Estimated delivery times depend on the destination of the order and the shipping carrier.

Estimated delivery times:

  • Portugal Mainland: 1 to 3 business days
  • Madeira and Azores: 3 to 7 business days
  • European Union countries: 4 to 10 business days
  • Other international destinations: 7 to 15 business days

Please note that these delivery times are estimates only and may be affected by factors beyond our control, including carrier delays, high-demand periods, customs procedures, weather conditions, or other exceptional circumstances.

3. Shipping Costs

Shipping costs are calculated at checkout and displayed to the customer before the order is confirmed.

From time to time, we may offer free shipping promotions, subject to the conditions available at the time of purchase.

4. Shipment Confirmation and Tracking

Once an order has been dispatched, the customer may receive a shipping confirmation email with tracking information, where available.

5. Failed Deliveries

If delivery cannot be completed due to the recipient’s absence, an incorrect or incomplete address, or any other reason attributable to the customer, the order may be returned to us. In such cases, additional shipping costs for resending the order may apply.

We strongly recommend checking all delivery details carefully before completing the purchase.

6. Delays and Limitations

While we make every effort to meet the estimated delivery times, FunkyReps, Lda cannot be held responsible for delays caused by external factors, including but not limited to:

  • carrier operational issues;
  • logistical disruptions;
  • strikes;
  • adverse weather conditions;
  • customs delays;
  • promotional or holiday periods with unusually high order volumes.

7. Damaged or Incorrect Deliveries

If your order arrives damaged or if you receive the wrong item, please contact us as soon as possible at funky.reps@outlook.pt so we can assess the situation and provide an appropriate solution.

8. Contact Information

For any questions regarding shipping and delivery, please contact us:

FunkyReps, Lda
Email: funky.reps@outlook.pt
Phone: 917487488
Address: Rua Conselheiro Ferreira Freire, 47, 3140-559 Tentúgal, Portugal